Mountain States Health Alliance (MSHA) is a not-for-profit healthcare system based in Johnson City, Tennessee. The MSHA system includes 21 primary/preventive care centers and 13 outpatient sites providing care to residents in 28 counties in Kentucky, North Carolina, Tennessee and Virginia.
In 2007 the MSHA Nursing Leaders set out on a mission to improve their process of managing nursing labor, a common issue facing most health care organizations. Chief among their concerns were the inefficient allocation of nursing resources, the rising costs of nursing labor and the inability to effectively communicate staffing needs across the enterprise.
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Bergan Mercy Medical Center is one of five metro Omaha/Council Bluffs hospitals that comprise Alegent Health, the largest not-for-profit, faith-based healthcare system in Nebraska and southwestern Iowa. This 400-bed facility was recently recognized by Modern Healthcare magazine as one of the nation’s Top 100 Hospitals, and acknowledged by the American Association of Retired Persons (AARP) as one of 15 "Hospitals with a Heart".
Renae Manning, the day Clinical Lead for the Intensive Care Unit at Bergan Mercy Medical Center, is breathing a bit easier these days as the once mountainous piles of paper consuming her desk have been reduced to mole hills. In September of 2008, Manning’s high volume unit went live with Staff Member Access, the automated and paperless staff communication tool embedded within Smart Square.
The team understood that just as each health system is different, individual implementation projects are also unique. With Avantas’ guidance, the number and extent of each implementation phase was planned according to the following factors: the number and size of the hospitals in the health system, the number of users and their various access privileges, the types and sources of data feeds involved in the configuration, which Smart Square Modules were requested, and the amount of education required. While building a plan, it is encouraging to know that no matter what variances occur from project to project, the one constant is that a Smart Square implementation requires very limited involvement of the client’s IT staff. Smart Square is an entirely web-based and hosted solution, requiring very little, if any, additional hardware, servers and internal IT support.
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